Supporting the SDGs
The Company is committed to conducting its business with transparency, fairness, and social, community, and environmental responsibilities. It has consistently upheld and implemented the Company’s code of conduct
Goal 8 Decent Work and Economic Growth
Promote sustainable business growth while supporting quality employment and employee development.
Goal 9 Industry, Innovation and Infrastructure
Support innovation, technology, and infrastructure development to enhance operational efficiency.
Goal 12 Responsible Consumption and Production
Encourage efficient resource use and responsible business practices across operations.
Goal 13 Climate Action
Address climate-related impacts through sustainable management and responsible operations.
Goal 17 Partnerships for the Goals
Foster collaboration with stakeholders to advance sustainable development together.
Goals
Corporate Governance and Anti-Corruption
Maintain certification as a member of Thailand’s Private Sector Collective Action Against Corruption (CAC)
Corporate Governance Rating (CGR)
Achieve an “Excellent” rating (5 stars) from the Thai Institute of Directors (IOD)
Data Protection (PDPA)
Establish a data protection management system in compliance with the Personal Data Protection Act (PDPA)
Performance Highlights
Corporate Governance and Anti-Corruption
Corporate Governance Rating (CGR)
The Company achieved a CGR score of 98%, rated “Excellent,” and ranked in the Top Quartile among listed companies within its market capitalization group
Data Protection (PDPA)
Challenges and Opportunities
The IT industry faces significant challenges in adapting to rapidly evolving digital regulations and legal requirements, such as the Personal Data Protection Act (PDPA) and cybersecurity standards.
These developments are accompanied by increased compliance costs and operational complexity, particularly in balancing rigorous control processes with the need for agility in delivering services to customers. However, these challenges also present important business opportunities to differentiate in the market. A strong and transparent governance framework has become a key indicator in attracting ESG-focused investors. It also serves as a critical factor in building trust with leading global technology partners and in securing large-scale projects that require high levels of transparency and accountability.
Management Approach and Value Creation
The Company recognizes the importance of good corporate governance as a crucial mechanism for building confidence, enhancing competitiveness, and supporting long-term sustainable growth. Therefore, it is committed to conducting business with transparency, fairness, and responsibility towards society, communities, and the environment, under the framework of the company's policies and business ethics.
The Board of Directors acts as a leader and a good role model in adhering to good corporate governance principles by establishing appropriate policies, practices, and governance mechanisms to ensure the company's operations are ethical, transparent, and auditable, coupled with effective risk management and internal controls. It also promotes an organizational culture committed to ethics, responsibility, and compliance with relevant laws and regulations, so that employees at all levels participate concretely in driving good corporate governance.
The Board of Directors has appointed a Corporate Governance Sub-Committee to oversee, supervise, and monitor operations in accordance with the Company's corporate governance policy, as well as to support the development of governance practices that are appropriate and consistent with business changes, to create long-term value and sustainability for the Company.
In this regard, the company has compiled and developed policies, practices, and criteria related to good corporate governance to serve as a framework for the operations of the Board of Directors, executives, and employees at all levels, ensuring consistency, standards, transparency, and auditability. Stakeholders can study the details of these policies and practices via the attached link.
The Company has established a written Good Corporate Governance Policy since 2017 and reviews it annually. It comprises 8 appropriate principles for the Board of Directors to adhere to, as follows:
Principle 1 Recognize the role and responsibilities of the Board of Directors as leaders who create sustainable value for the enterprise.
Principle 2 Establish the company's main objectives and goals for sustainability.
Principle 3 Strengthen an Effective Board
Principle 4 Recruitment and Development of Senior Executives and Human Resource Management.
Principle 5 Promote Innovation and Responsible Business Operations.
Principle 6 Ensure Appropriate Risk Management and Internal Control Systems.
Principle 7 Maintain Financial Credibility and Information Disclosure.
Principle 8 Ensure Engagement and Communication with Shareholders
Stakeholders Directly Impacted
Shareholders
Employees
Customers
Business Competitor
Business Partners
Creditor
Government Agencies
Communities and Society
The Company conducts its business with transparency, accuracy, and fairness, under relevant laws, rules, and regulations, with primary consideration for the interests and returns of shareholders. It regularly discloses accurate, sufficient, equitable, and timely information through the website of the Stock Exchange of Thailand and the Company's investor relations website. The Company prioritizes communication with shareholders, investors, and analysts by organizing investor relations activities such as "Opportunity Day" and Company Visits, to provide opportunities to access operational information, meet executives, and listen to presentations about the Company's business closely, thereby building understanding and adding long-term value for shareholders.
Furthermore, the Company has a policy to treat all shareholders equally and fairly, without discrimination. It provides channels for expressing opinions, asking questions, or submitting questions in advance of meetings, as well as for questioning during shareholder meetings. The conduct of meetings adheres to the Company's regulations and the agenda communicated to shareholders in advance, along with complete supporting information for consideration. The Company also establishes written guidelines regarding the use of inside information and supervises relevant individuals to strictly adhere to them. It requires directors and executives to regularly report their securities holdings to the Board of Directors and sets blackout periods for trading the Company's securities prior to Board meetings, to prevent the misuse of inside information and to enhance confidence in the Company's good corporate governance.
The Company has established a human rights policy and promotes understanding among employees to integrate it into their operations. It does not support activities that violate human rights principles and adheres to fairness in human resource management, prohibiting discrimination, forced labor, or child labor. All employees are given equal opportunities and treated equitably, while a suitable working environment is provided, and relevant labor laws and standards are strictly observed.
In addition, the Company has established fair and competitive compensation and benefits, benchmarked against businesses in the same industry. The compensation structure is reviewed annually to align with the company's short-term and long-term performance, and guidelines for annual salary adjustments, provident funds, and other benefits are also established.
The Company establishes a code of conduct for customer responsibility in accordance with commercial standards and has a policy regarding the communication of product and service information to ensure that information is accurate, complete, clear, and does not lead to misunderstandings. The company distributes products and services at fair prices, with quality meeting international standards, and treats customers fairly under transparent, accurate, and complete contractual operations, in order to build trust and maintain good relationships with customers.
The Company regularly conducts customer satisfaction surveys, covering aspects such as confidence in products and services, the quality of employee service, the accuracy and completeness of information, the competence of personnel, the order and delivery processes, as well as the overall satisfaction of each business group. The survey results are continuously analyzed and used to improve operations in collaboration with relevant departments. The company sets an annual customer satisfaction target of not less than 80%.
The Company establishes business competition strategies and a code of conduct for fair treatment of trade competitors under the trade competition law, business ethics principles, and transparency, by avoiding dishonest actions or those that undermine competition, such as intellectual property infringement, improper acquisition of confidential information, defamation of competitors, and entering into agreements that lead to monopolies or restrict market competition.
Furthermore, the Company promotes creative and fair competition to foster a healthy market environment through the development of products and services and the provision of accurate information regarding the Company's products and services. As of 2025, there have been no disputes or lawsuits between the Company and its subsidiaries and trade competitors.
The Company emphasizes treating partners equally within a framework of fair and transparent commercial competition, respecting each other's rights. It does not solicit assets or benefits from partners, does not purchase goods from partners who infringe intellectual property or human rights, and does not conduct business with partners engaged in unlawful acts. It refrains from creating bargaining power through reciprocal means or imposing mandatory conditions, and maintains integrity in joint business operations, in accordance with the partner code of conduct and procurement regulations announced by the company, to ensure consistent management across the group companies.
The company has established guidelines to enhance the potential and capability for sustainable business operations with its partners, aiming to build trust and foster good relationships. These guidelines are set out in 3 approaches as follows:
In 2025, the Company announced its intention and sent a letter outlining sustainable business practices to all its partners. For new partners, the company selected them by screening environmental, social, and governance issues. Total number of 916 partners
The Company operates under reasonable business conditions and in accordance with industry practices, adhering to trade terms and contracts equitably, fairly, and lawfully. It does not take advantage of counterparties, nor does it use fraudulent methods or conceal any important information or facts that could harm creditors. The company strictly and transparently complies with the terms and conditions of all contracts made with all types of creditors, fully repaying loans with interest to all creditors on time as agreed, without defaulting on debt payments, and is responsible for the terms of guarantees. A. Capital management with integrity to build trust and fairness with creditors. If the company is unable to comply with the conditions, it will notify and negotiate with creditors in advance to jointly find ways to prevent and remedy any damage that may occur.
The Company cooperates with government agencies in fulfilling its duties as a good citizen. It complies with legal requirements in conducting business, accounting, and paying taxes to the state correctly according to the nature of the business. It conducts business with government agencies with honesty, integrity, and fairness, treating them with the same courtesy as general customers. It refrains from offering bribes to government officials to facilitate its business operations and refrains from cooperating with or supporting any corrupt actions of government officials in any way. This includes not providing opportunities for government officials to engage in misconduct within its business.
The Company is committed to conducting business alongside its social and community responsibilities, by providing support and participating in activities that benefit the public. It also avoids engaging in any business operations or actions that may negatively impact society, natural resources, and the environment. The Company prioritizes careful operations to prevent pollution or damage to the environment and the quality of life of the community. Furthermore, it promotes cooperation with all sectors by supporting the dedication of time, effort, and resources as appropriate. Additionally, the Company instills awareness and encourages employees and stakeholders to act as good citizens, to be socially responsible, and to jointly create sustainable value for the community.
