Employee Training and Development

The Company promotes employee learning by reviewing its learning and development plan annually to align with the organization's strategy and business operations, including the Training Roadmap established by the company to develop employees' skills, knowledge, and abilities, categorized by learning levels as follows:

1. The company encourages employees to learn fundamental courses such as New Employee Code of Individual Level Conduct, Employee Business Ethics, ISO9001 Quality Management System, Risk Management System, Information Technology Awareness, Safety, Occupational Health and Working Environment, Self-Leadership, Growth Mindset, Performance Management (Metro PRO), Organizational Success Factors (Metro Success Factors), and adherence to the organization's core values (METRO Way), etc.
2. The company encourages employees to learn leadership development courses, such as First Line Manager Level Leadership Development Program, Performance Appraisal, Coaching and Feedback, People Management, Growth Mindset, The 7 Habits, Design Thinking, The Human Factors for Success, and Situational Leadership, etc.
3. The company encourages employees to learn and develop skills at the executive level, Middle Management Level such as Mini MBA, Finance for Non-Finance, Enterprise Risk Management, The 7 Habits of Highly Effective People, Director Accreditation Program, 3C Program (Creativity/Critical thinking & analysis/Complex problem solving), Situational Leadership, Successful Formulation and Execution of Strategy (SFE), and various Strategic Management courses, etc.
4. The company encourages employees to learn and develop skills in the form of senior Top Management Level executive training, such as courses in Corporate Culture, Advanced Management Program for Executives, Enterprise Risk Management, Director Accreditation Program (DAP), Director Certification Program (DCP), and other programs organized by the Thai Institute of Directors Association.

In 2025, the Company promoted 7% of its total permanent employees, a decrease of 5% from the previous year.